Terms & Conditions

Welcome to Baby Planet. These Terms & Conditions govern your access to and use of the Baby Planet website and the purchase of products through our online store.

By accessing, browsing, registering an account, or placing an order on our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Baby Planet

Baby Planet is an online retailer offering baby, maternity, parenting, and children’s products through its website.

Website: www.babyplanet.lk

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding agreements.
  • The information you provide is accurate, complete, and up to date.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, pricing, and availability information displayed on our website are accurate.

However:

  • Product images are provided for illustration purposes and may vary slightly from the actual product.
  • Product colors may differ due to display settings and device variations.
  • Manufacturers may update packaging, designs, specifications, or accessories without prior notice.
  • Errors, inaccuracies, or omissions may occasionally occur, and Baby Planet reserves the right to correct them at any time.

4. Orders and Acceptance

All orders placed through Baby Planet are subject to product availability and acceptance.

Baby Planet reserves the right to:

  • Refuse or cancel any order at its sole discretion.
  • Limit quantities purchased per customer, household, or order.
  • Request additional verification before processing an order.
  • Cancel orders suspected of fraud, misuse, unauthorized activity, or pricing errors.

An order confirmation email or message does not constitute acceptance of an order. An order is considered accepted only after it has been processed and dispatched.

5. Pricing and Payment

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

We reserve the right to update prices, promotions, and product information without prior notice.

In the event of a pricing, promotional, or technical error, Baby Planet reserves the right to cancel or refuse affected orders. Where payment has already been collected, a full refund will be issued.

Payments may be made using the payment methods made available on the website from time to time.

6. Product Availability

All products are offered subject to availability.

In the event a product becomes unavailable after an order has been placed, Baby Planet may:

  • Cancel the affected item and issue a refund;
  • Offer a suitable replacement; or
  • Contact the customer regarding alternative options.

7. Delivery Information

Delivery timelines, shipping charges, service areas, and delivery-related terms are governed by our Delivery Information Policy.

By placing an order, you agree to the terms outlined in our Delivery Information Policy available on our website.

Customers are responsible for providing accurate delivery details. Additional charges may apply for re-delivery attempts caused by incorrect or incomplete information provided by the customer.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Exchange Policy.

By placing an order, you acknowledge that you have read and agreed to the terms set out in the Return & Exchange Policy available on our website.

For claims relating to damaged, incorrect, missing, or defective products, Baby Planet may request supporting evidence, including photographs, videos, or an unboxing video, before approving a claim.

9. Product Safety and Usage

Customers are responsible for using products according to manufacturer instructions, safety guidelines, warnings, and age recommendations.

Adult supervision is required for products intended for infants and children where applicable.

Baby Planet shall not be responsible for damages, injuries, or losses resulting from:

  • Improper use;
  • Misuse;
  • Failure to follow instructions;
  • Normal wear and tear;
  • Unauthorized modifications or alterations to products.

10. Manufacturer Warranty

Certain products may be covered by a manufacturer’s warranty.

Any warranty provided is subject to the terms, conditions, and limitations imposed by the respective manufacturer.

Unless explicitly stated otherwise, Baby Planet does not provide any additional warranty beyond those offered by the manufacturer or required by applicable law.

11. Promotions, Discounts and Coupon Codes

Promotions, discounts, coupon codes, vouchers, and special offers are subject to specific terms and conditions.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Coupons cannot be exchanged for cash.
  • Promotions may be modified, suspended, or withdrawn at any time.
  • Orders found to be abusing promotional offers may be cancelled without notice.

12. User Accounts

When creating an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate account information;
  • Keep your password secure;
  • Notify us immediately of any unauthorized use of your account.

Baby Planet shall not be liable for losses resulting from unauthorized access caused by your failure to safeguard account credentials.

13. Intellectual Property

All content available on this website, including but not limited to:

  • Logos;
  • Trademarks;
  • Product images;
  • Graphics;
  • Website design;
  • Text;
  • Videos;
  • Software;

is owned by or licensed to Baby Planet and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.

14. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes;
  • Interfere with the operation or security of the website;
  • Attempt unauthorized access to any systems or data;
  • Introduce malicious software, viruses, or harmful code;
  • Use automated methods to scrape, extract, or collect website content without authorization.

15. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Baby Planet shall not be liable for indirect, incidental, consequential, special, or punitive damages.
  • Our total liability relating to any order shall not exceed the amount paid by the customer for the affected product(s).
  • Nothing in these Terms excludes rights that cannot be excluded under applicable law.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, storage, and processing of your information as described in our Privacy Policy.

17. Third-Party Services

Our website may contain links to third-party websites, payment gateways, courier services, or external platforms.

Baby Planet is not responsible for the content, policies, practices, or availability of such third-party services.

Your use of third-party services is subject to their respective terms and policies.

18. Force Majeure

Baby Planet shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Epidemics or pandemics;
  • Government actions or restrictions;
  • Power outages;
  • Internet disruptions;
  • Transportation disruptions;
  • Labour disputes.

19. Amendments

Baby Planet reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page and will become effective immediately upon publication.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any dispute arising from or relating to the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

21. Related Policies

The following policies form an integral part of these Terms & Conditions:

By using our website and placing orders, you acknowledge and agree to these policies.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Baby Planet Customer Support through the contact details published on our website.