Privacy Policy

At Baby Planet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, interact with our services, or purchase products from us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About This Policy

This Privacy Policy applies to all visitors, customers, and users of the Baby Planet website and services.

This Policy should be read together with our:

2. Information We Collect

Depending on how you interact with Baby Planet, we may collect the following types of information.

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Delivery address
  • Account login information
  • Order history
  • Customer support communications
  • Preferences and interests voluntarily shared with us

Transaction Information

When you make a purchase, we may collect:

  • Order details
  • Purchased products
  • Payment method used
  • Transaction references
  • Refund, exchange, and return records

Important: Baby Planet does not store your complete debit card, credit card, or banking credentials. Payments are securely processed by authorized third-party payment providers.

Technical and Usage Information

When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type and version
  • Operating system
  • Website pages viewed
  • Products viewed
  • Search queries
  • Referral source
  • Date and time of visits
  • Website interaction data

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage customer accounts
  • Verify transactions
  • Process payments
  • Facilitate returns, refunds, and exchanges
  • Provide customer support
  • Respond to inquiries and requests
  • Improve website functionality and user experience
  • Conduct analytics and performance monitoring
  • Prevent fraud, abuse, and unauthorized activities
  • Comply with legal and regulatory obligations

Where permitted by law or with your consent, we may also use your information to:

  • Send promotional offers
  • Notify you about discounts and special campaigns
  • Inform you of new products and services
  • Conduct customer satisfaction surveys
  • Share parenting and baby care related content

4. Marketing Communications

With your consent, Baby Planet may send promotional communications through:

  • Email
  • SMS
  • WhatsApp
  • Social media advertising platforms

These communications may include:

  • New arrivals
  • Promotions and discounts
  • Special events
  • Parenting and baby care content
  • Product recommendations

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting our customer support team
  • Adjusting your communication preferences where available

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications regarding orders, deliveries, payments, returns, exchanges, refunds, or account activity.

5. Cookies and Similar Technologies

Baby Planet uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

  • Remember customer preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Analyze visitor behavior
  • Measure marketing effectiveness
  • Personalize content and promotions

Most web browsers allow users to control or disable cookies through browser settings. Disabling cookies may affect certain website features and functionality.

6. Analytics and Advertising Technologies

Baby Planet uses analytics and marketing tools to understand customer behavior, improve our services, and measure marketing performance.

These tools may include:

  • Google Analytics
  • Meta Pixel (Facebook and Instagram)

These technologies may collect information such as:

  • Pages visited
  • Products viewed
  • Device information
  • Browser information
  • Session activity
  • Advertising interactions

This information helps us improve website performance and provide relevant content and advertising.

7. Custom Audiences and Remarketing

Baby Planet may use website activity and customer information, where permitted, to create custom audiences and remarketing campaigns through advertising platforms such as Facebook and Instagram.

This allows us to display relevant advertisements to customers who have previously visited our website or interacted with our services.

Advertising platforms process such information in accordance with their own privacy policies and terms.

8. Third-Party Service Providers

To operate our business efficiently, Baby Planet may engage trusted third-party service providers.

These may include:

  • Payment service providers
  • Courier and logistics companies
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Customer communication platforms
  • Advertising and marketing partners

These providers are granted access only to the information necessary to perform their services and are expected to maintain appropriate security and confidentiality standards.

9. Payment Processing

Payments made through Baby Planet may be processed by authorized payment providers including:

  • Genie
  • Koko

Baby Planet does not store or have access to your complete payment card information.

Payment providers process transactions according to their own privacy, security, and compliance requirements.

Customers using Buy Now Pay Later services offered by Koko are also subject to Koko’s terms, conditions, eligibility criteria, and privacy practices.

10. Information Sharing

Baby Planet does not sell, rent, or trade customer personal information to third parties.

We may share information only when necessary:

  • To process payments
  • To deliver orders
  • To facilitate returns and exchanges
  • To provide customer support
  • To comply with legal obligations
  • To prevent fraud or security threats
  • To protect our rights, customers, or business operations

11. Data Security

Baby Planet takes reasonable technical, organizational, and administrative measures to safeguard personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users provide information at their own risk.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil customer orders
  • Provide support services
  • Maintain business records
  • Meet accounting and tax obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable practices.

13. Customer Rights

Subject to applicable laws, customers may request to:

  • Access their personal information
  • Correct inaccurate information
  • Update account details
  • Withdraw marketing consent
  • Request deletion of certain personal information

Certain information may be retained where required for legal, tax, accounting, fraud prevention, warranty, or legitimate business purposes.

14. Children’s Privacy

Baby Planet products are intended for purchase by parents, guardians, and adults.

We do not knowingly collect personal information from children under the age of 13.

If a parent or guardian believes that a child has provided personal information through our website, they should contact us immediately. We will take reasonable steps to remove such information where appropriate.

15. External Links

Our website may contain links to external websites operated by third parties.

Baby Planet is not responsible for the privacy practices, content, security, or policies of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

16. International Service Providers

Some third-party service providers used by Baby Planet may store or process information on servers located outside Sri Lanka.

By using our website, you acknowledge that your information may be transferred to, processed, or stored in jurisdictions that may have different data protection laws than Sri Lanka.

Baby Planet will take reasonable steps to ensure that information shared with trusted service providers is handled securely.

17. Changes to This Privacy Policy

Baby Planet reserves the right to update, amend, or modify this Privacy Policy at any time.

Your continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Baby Planet through the contact information provided on our website.

Website: www.babyplanet.lk

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.