At Baby Planet, we understand that baby essentials are often needed urgently. That’s why we work hard to process and dispatch orders as quickly as possible so that your little one’s needs are met without unnecessary delays.

Order Processing

• Orders are typically processed and dispatched within 1 business day after payment authorization and order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional campaigns, festive seasons, peak shopping periods, or unforeseen circumstances, processing times may be slightly longer.

Delivery Charges

Delivery charges are calculated based on the total shipment weight.

Estimated Delivery Time

The delivery timelines provided above are estimates and may vary depending on:

• Delivery location
• Courier operations
• Weather conditions
• Public holidays
• Road conditions
• High order volumes
• Other circumstances beyond our reasonable control

While we make every effort to deliver within the estimated timeframes, delays may occasionally occur.

Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Baby Planet will not be responsible for delays, failed deliveries, or additional costs arising from:

• Incorrect delivery addresses
• Incomplete address information
• Incorrect contact numbers
• Recipient unavailability

Additional delivery charges may apply if re-delivery is required.

Delivery Coverage

Baby Planet currently delivers island-wide within Sri Lanka.

Delivery to certain remote or restricted-access locations may require additional delivery time depending on courier availability and accessibility.

Large and Bulky Items

Certain products may exceed standard courier size or weight limitations.

For large, bulky, or unusually heavy items, additional delivery charges or special delivery arrangements may apply. Where applicable, customers will be informed prior to dispatch.

Order Tracking and Delivery Issues

If you have not received your order within 7 working days from the date of dispatch, please contact our customer support team for assistance.

To help us serve you faster, please have your order number available when contacting us.

Customer Support

Phone / WhatsApp: 070 111 9990

Our team will be happy to assist with delivery-related inquiries and order status updates.

Important Notes

• Delivery timelines commence after the order has been dispatched.
• Working days exclude weekends and public holidays.
• Delivery charges and estimated delivery times may be revised from time to time without prior notice.
• All delivery timelines are estimates and should not be considered guaranteed delivery commitments.
• Ownership and responsibility for products pass to the customer upon successful delivery to the address provided during checkout.